Legal
Privacy Policy
Last updated June 23, 2026
Crash Lab ("we," "us," "our") operates crashlab.com. This page explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to this policy.
Information We Collect
We collect information you give us directly (name, email, phone number, vehicle details, and photos uploaded through forms on this site). We also collect basic technical information automatically through cookies and analytics, including your IP address, browser type, pages you visit, and time spent on the site.
How We Use It
- To respond to your estimate requests, questions, and service inquiries
- To schedule and coordinate repairs, pickups, and deliveries
- To send you updates related to your repair or account
- To improve our website and services
- To comply with legal obligations
Who We Share It With
We share your information only as needed to provide our services. This may include your insurance company (with your permission), our subcontractors (parts suppliers, transport vendors), and service providers who help us run the website (email delivery, analytics, spam protection). We do not sell your personal information.
SMS / Text Messaging
If you provide your mobile number and opt in, Crash Lab may send you text (SMS) messages related to your estimate request, repair status, appointment scheduling, and account updates. Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying STOP to any message, and reply HELP for assistance. Opting out of SMS will not affect your ability to receive service through phone or email.
SMS consent and your mobile phone number are not shared with third parties or affiliates for marketing purposes. Mobile information is used solely to provide the messaging service you requested and is not sold or shared for promotional purposes.
Cookies & Analytics
We use Google Analytics to understand how visitors use our site. This data is anonymized and aggregated. You can opt out of Google Analytics tracking using the official opt-out browser add-on.
Your Rights (California)
California residents have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, to request deletion, and to opt out of any sale of personal information (we do not sell your information). To exercise these rights, email info@crashlab.com or call (949) 859-7990.
Data Security
We use standard security measures to protect your information, including HTTPS encryption, bot protection on forms, and secure storage. No system is perfectly secure, so we cannot guarantee absolute security, but we work hard to protect your data.
Changes to This Policy
We may update this policy from time to time. When we do, we'll update the "last updated" date above and post the new version here. Material changes will be announced on the home page.
Contact Us
Questions about this policy or your information? Reach out.
- Phone: (949) 859-7990
- Email: info@crashlab.com
- Address: 25081 Front St, Lake Forest, CA 92630